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Ray Gagnon – Husband – Father - Retired Marine – Serial Entrepreneur – Community Leader

Updated: Feb 2, 2024



Ray is the Creator and Head Coach of CHAOS Coach, a professional coaching company that

provides Small Business Entrepreneurs or “SBE’s” with real life training, coaching, and

mentoring for their entrepreneurial journey. CHAOS Coaching is an 8-Point coaching curriculum that helps the “SBE” develop the skills required to create, build, grow, scale, and lead their small businesses to success regardless of the chaotic conditions that exist throughout the world. CHAOS Coaching is built upon 50 years of business experience, 40 years of business leadership, and 35 years of professional business and personal development coaching, training, and mentoring. Ray is helping these Entrepreneurs learn how to have the power and capacity needed to be successful in today’s small business environment of CHAOS. CHAOS MISSION: To help every Small Business Entrepreneur build their business to a Mult-Multi Million Dollar Business!


Ray is the Founder, President, and Chief Consultant of Business Operational Success Systems Inc, a global provider of business and performance improvement programs.  & BOSS is a training and consulting company who works with businesses of all sizes to help them grow and prosper in any economy by transforming them into High Performance Organizations.  He is internationally recognized as a world class business builder, coach, trainer, leader, and mentor.  Ray speaks professionally globally and throughout North America at business conventions, retreats, conferences, and company meetings.  Creator & Author of the 13 Point Business Battle Strategy, the 10S Business Building System, the MOJT Training Process, the KASH Adult Learning System, the APPE Time Management Methodology, and the PESOS Training Systems, Ray uses his 50 years of experience to help his clients develop leadership, train their teams, increase sales, improve interpersonal management skills, refine processes, build business systems, and achieve organizational goals.


Ray is also the President and CEO of JDog Empire/JDog Junk Removal & Hauling LLC, based in Schenectady, NY. JDog is the only national franchise brand that is Veteran Owned, Veteran Operated, and Veteran Employed! JDog strives to support our local Veterans through Empowerment, Employment, and Entrepreneurship.


Ray is a retired Marine Corps Master Gunnery Sergeant with 25 years of distinguished

service and over 20 years in Marine Corps Training & Development.  He started his Marine Corp career as an F/A-18 Hornet Jet Mechanic and Crew Chief and finished his career at the Marine Corps Recruiting Command National Training Chief responsible for training & development of Marines throughout the Nation. Ray has also worked on international business training & consulting projects with companies such as Achieve Global, Maritz Learning, DirectBuy, Lincoln Group of Schools, Lincoln Educational Services, General Electric: GE Power & GE Aviation, BESTPASS Inc., Shell Oil Company, Shell Global - London, MERCK Pharmaceuticals, Angio Dynamics, DeCrescente Distributing Company, The Disney Institute and many others throughout the United States and globally. 


He is also a certified Master Trainer for the U.S. Dept. of Defense, U.S. Marine Corps, Franklin Covey, Achieve Global, 360 Solutions, and the SER National Training Team.  Ray is a certified curriculum developer, training course administrator whose training programs and training techniques have been published, adopted and utilized with government agencies and private companies throughout the world.


His memberships and service include; JDog Franchisee Advisory Council, National Marine Corps Business Network, Unified Military Affairs Council, Veterans Business Council, Capital Region Chamber of Commerce, Guilderland Chamber of Commerce, Southern Saratoga County Chamber of Commerce, Adirondack Chamber of Commerce, Saratoga Chamber of Commerce, 360 Solutions National Strategic Partner, Consulting Alliance, American Society for Training & Development, National Chief Learning Officer Association, and the Small Business Strategic Alliance (SBSA).


Ray and his wife Robin have been married for 32 years and they have two sons: RJ (Ray Jr.) who is 30 years old, a SUNY Albany Graduate who also holds a Juris Doctorate from Albany Law School, serves as the Vice President of Marketing, Logistics Director, Director of Charities, and the General Counsel for JDog Junk Removal & Hauling. Their second son, Kyle who is 29 years old, also a SUNY Albany Graduate with degrees in Nanoscale Engineering, Mathematics, and Economics, currently serves as the Vice President of Finance, Director of Operations, and General Manager for JDog Junk Removal & Hauling. Robin is also active in the family business and currently serves as the Executive Vice President of JDog Junk Removal & Hauling. The entire family enjoys camping, fishing, hiking, swimming, skiing, snowmobiling, ATVing, board games, card games, family dinners, and of course music to include singing and song writing.


Ray Gagnon - The CHAOS Coach


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